Delete Your Account
You can delete your Stories of Shinobu account and the online data stored with it at any time. There are two ways: inside the Game (instant), or by emailing us (usually within 30 days). This applies to guest players and to players who created a login.
Option 1: Delete inside the Game
- Open the Game and tap the settings button to open Settings.
- Tap ACCOUNT.
- Tap Delete account, read the warning, type DELETE and confirm.
The Game will then remove your data and restart as a brand-new game. This cannot be undone.
Option 2: Ask us by email
If you cannot open the Game (for example you have lost your phone or uninstalled it), email storiesofshinobu@gmail.com with the subject “Delete my Stories of Shinobu account” and include:
- your Player ID, shown at the top of Settings > Account (it is a string of about 28 letters and numbers; the Settings screen also shows its first 8 characters), and
- if you created a login, the username you chose (never send your password).
We may ask you to confirm the request. We will delete your data and reply once it is done, usually within 30 days. If you no longer have your Player ID, tell us your username, your Order name or your approximate level and we will try to locate your account; we may not be able to if there is nothing to identify it.
What is deleted
| Data | What happens |
|---|---|
| Your Order membership | You are removed from your Order. If you are its Grandmaster, the Order is disbanded, which removes it for all of its members. |
| Arena data | Your Arena entry and ranking data are deleted. |
| Cloud save | The copy of your progress stored online, and its summary, are deleted. |
| Login | Your username and password, and your player account with Unity Authentication, are deleted. |
| Save file on your device | Reset, so the Game starts over as a new player. (When you delete by email, uninstall the Game or clear its data to remove this.) |
What is not deleted
- Purchases. Your purchase history stays with Apple or Google. Items you bought are not refunded by deleting your account, and they cannot be restored to a deleted account.
- Chat messages already sent. Other players may have read them, and our chat provider (Unity Vivox) keeps recent history for a limited time under its own settings. Reports you filed or that were filed about you may be kept for as long as needed for moderation.
- Technical and ad data held by Unity, our ad partners, Apple and Google under their own policies (see the Privacy Policy).
Before you delete
If you only want to move to a new phone, you do not need to delete anything. Create a login in Settings > Account on your old phone, then use Sign in to an existing account on the new one.
Questions
Email storiesofshinobu@gmail.com.